Hands-On Technician Never Settles for the Simple Fix

Labeling someone a “parts changer” never sits well with Bobcat dealer technician Randy Riesland.  

“I’m a hands-on kind of guy,” says Randy, who always works to understand the source of the problem and has been known to think outside the box to assist with repair jobs. “When I went to school, I didn’t sit back in the corner. I went up and tore something apart and put it back together.” 

Through his nearly encyclopedic knowledge of Bobcat® equipment, he finds innovative ways to troubleshoot, which save customers money and build greater trust with the brand. He also has an unrelenting drive to share his expertise with coworkers.  

Randy has worked as a technician with Bobcat for the last three decades. First with Central Nebraska Bobcat, then with the local equipment dealer in New Mexico — which is now Bobcat of Albuquerque in a network of 15 Bobcat dealerships. He has developed a reputation for ingenuity as a technician. It’s not that he does things by the book — he could have written it. That’s why he gets a lot of calls for advice from other technicians.